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Skyrocketing Sales: Partnering for Growth

Parvez Sultan Rupani, Managing Director, Skylines is a BPO veteran and brings an experience of 15 years to Skylines.  A leading UAE voice in telecommunication and international development, his visionary leadership has helped the organization achieve double digit growth year after year.  He is proud of the fact that “Skylines has become the dedicated point of contact for Etisalat services through our quick uptime and rapid fulfilment of essential services  for SMBs.”

Parvez Sultan Rupani

What was your strategic vision when you set up Skylines?
I started Skylines to meet the fast growing business demand for outsourced sales and customer solutions to the thriving telecom sector. It was about innovation and great technology then, and still is today. We also wanted to contribute to the economic growth, employment and prosperity of the country. A growing SMB sector is a healthy sign of sustainable growth of the industry and we are happy to play our part in the country’s prosperity. We are proud to have grown beyond the industry curve over the past years in the Middle East region.

What is Skylines’ role as a growth catalyst for SMEs?
Since inception, one of our main objectives was to create a platform to enable Emiratis to be creative and self-sufficient. Our efforts are focused on creating jobs and fostering innovation.

Skylines provides a range of business services to entrepreneurs and corporate clients to build their businesses. We are also involved in various projects as an active investor for several entrepreneurs and will reveal these success stories in due course.

What is your growth ambition in the next five years?
Skylines has major business plans chalked out for the next five years. One of them is being part of the transformation within the organisation being implemented by Etisalat. There will be more than a thousand employees added to our workforce in the next five years to deal with the business expansion across the country.

Skylines plans to accelerate its dramatic recent success and we anticipate a 60 percent growth in personnel and revenues over the next five years.

As a result of your long association with the telecom industry, what trends do you foresee?
I have worked in the UAE telecom sector for the last 15 years. The industry has changed dramatically and in the next decade telecom players will achieve even higher growth. The telecom market today is highly competitive. The major challenge for market players is to retain and build new revenue streams.

Data management will become increasingly critical to business operations. The broader telecoms environment will continue to be challenging and there will be many technological, economic and regulatory changes that the industry will face.

Could you share some insights about what SMEs need to do to compete in the UAE, in terms of communications and technology requirements?
SME businesses should focus on constantly improving and re-engineering the business processes to improve efficiency. Today there is limited focus on training, development and up skilling of employees. Additionally on the technology front, more organisations need to adopt advanced enterprise level systems (such as ERP, CRM solutions) to develop their business potential.

Tell us about your strategic business partnership with Etisalat?
Etisalat has always led in developing new telecom solutions tailored to various business segments. This specialisation has helped us as we are expanding our presence in the UAE by offering customised business solutions. We are working closely with Etisalat on how far and how fast to grow the business and our association has a lot more room to grow.

Etisalat Channel PartnerHow is Skylines adding value to Etisalat’s SME segment propositions?
We have signed an agreement to resell a range of Etisalat’s services to SMBs in the UAE. Under the agreement, we are offering a range of services and solutions such as Etisalat’s Business Ultimate (business post-paid plan), Business Quick Start (bundle of broadband fixed voice) and a wide range of office devices at zero upfront cost through our in-house and outdoor sales team.

We add value to Etisalat’s SMB propositions by giving them easy access to Etisalat services backed by our dedicated account managers. Skylines is the dedicated point of contact for Etisalat services and we have brought quicker uptimes and faster fulfilment of essential SMB services.

What is your key success factor as Etisalat’s top business partner?
Skylines has maintained this success with Etisalat due to the effective management of human resources as we have ensured that there is no negligent hiring and retention in our organisation.

We set measurable targets, performance standards and priorities for these targets. This has helped in establishing responsibilities and authority levels for employees. However, a key success factor is the continuous support from the Etisalat senior management that has helped fine-tune our processes.

What differentiates Skylines from Etisalat’s other business partners?
Our technology expertise in CRM/ HRIS and investment in dedicated resources are key factors that give us a competitive edge as an Etisalat partner.

We also aggressively provide Etisalat services to companies looking for the latest telecom solutions so that they can enhance their productivity and efficiency.

What are some of the key partnership objectives for Skylines and Etisalat as you deliver consistent service standards to SMBs?Untitled-2-3
Etisalat is the region’s market leader, with a bundle of tailored and innovative solutions. Our key focus area is to support Etisalat objectives in helping the growth of the SMB sector in the UAE. For this, we ensure that we assign dedicated account managers and hand-pick our salesforce. Our people are continuously assessed and developed to assure the best service quality and this leads to our relationship stability with Etisalat.

We are planning to conduct quarterly customer reviews and ask for feedback across every aspect of our service provision. We aim to address customer issues with a commitment to continuous improvement.

Article shared from The Intelligent SME

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Skylines

skylines

Skylines | Etisalat Channel Partner

Skylines is being led by two Call Center Professionals with combined experience of over 17 years, and working with some of the world’s leading Call Center organizations. Our presence in UK, US, Canada, Pakistan and in UAE makes it global organization and gives us the capability, flexibility and opportunity to provide the Outsource Call Center facility in most of countries around the world through any of our offices. There will be few more additions in the family of Skylines in near future and Skylines will sooner start their operation in Bangladesh, Afghanistan and Australia.

The ‘mechanism’ behind our success has been our commitment throughout, to establish long term partnerships with our affiliates. We know that “it’s easy to sell to customers but difficult to sustain one”. Innovative service and superior reliability are few of the many attributes that we hold as a company. The major portion of the business comes as repeat orders from existing customers or from the long term customer, whom we serve for long. This highlights the level of customer satisfaction achieved by us.

Skylines team is both – dedicated and highly trained. Having strong sense of commitment to ensure the success of our company through providing the best services to our customers. Everyone at the company has the responsibility and authority to do whatever it takes to make every project a success.

Skylines aim is to be the best and most reliable Call Center Services Provider and to offer an entire range of quality services and solutions to our valued customers and to provide ‘the right product’ at ‘the right time’ at ‘the right place’ at ‘the right price’. With the co-operation of our Employees and Partners, we will lead and excel in providing Customers with Innovative and Reliable Services and Solutions.

In 2005, Skylines launched a unique call center outsourcing model which was enthusiastically received by clients. After 5 years as a call center referral and consultation service, we have grown with thousands of clients in our network, and we continue to lead the industry.

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Calltronics

calltronics

Calltronics | Du Channel Partner

Calltronics is being lead by team of Professionals with combined experience of over 17 years, and working with some of the world’s leading Call Center organizations. Our presence in UK, US, Canada, Pakistan and in UAE makes it global organization and gives us the capability, flexibility and opportunity to provide the Outsource Call Center facility in most of countries around the world through any of our offices. There will be few more additions in the family of Calltronics in near future and Calltronics will sooner start their operation in Bangladesh, Afghanistan and Australia.

The ‘mechanism’ behind our success has been our commitment throughout, to establish long term partnerships with our affiliates. We know that “it’s easy to sell to customers but difficult to sustain one”. Innovative service and superior reliability are few of the many attributes that we hold as a company. The major portion of the business comes as repeat orders from existing customers or from the long term customer, whom we serve for long. This highlights the level of customer satisfaction achieved by us.

Calltronics team is both – dedicated and highly trained. Having strong sense of commitment to ensure the success of our company through providing the best services to our customers. Everyone at the company has the responsibility and authority to do whatever it takes to make every project a success.

Calltronics aim is to be the best and most reliable Call Center Services Provider and to offer an entire range of quality services and solutions to our valued customers and to provide ‘the right product’ at ‘the right time’ at ‘the right place’ at ‘the right price’. With the co-operation of our Employees and Partners, we will lead and excel in providing Customers with Innovative and Reliable Services and Solutions.

In 2005, Calltronics launched a unique call center outsourcing model which was enthusiastically received by clients. After 5 years as a call center referral and consultation service, we have grown with thousands of clients in our network, and we continue to lead the industry.

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Rainbow Gulf Solutions

RGS

Rainbow Gulf Solution LLC (RGS) established in 2005 in the UAE with a leading and futuristic vision, we had a major goal to reach to the maximum satisfaction to our esteemed client all over the region.

 RGS has been providing IT Technical solution to business organizations. We take pride in working to understand.

RGS Provide efficient and complete infrastructure solution for the companies, who concern their threat protection and people safety, needed a strong business oriented philosophy, providing protection, safety and security solutions to our customer and gained the reputation in the region by offering high quality products and services.

The driving force behind our success has been our commitment to establish long term partnership with our customers. We know that “its easy to sell to customer but difficult to sustan them”. Innovation service and superior reliability are few of the many attributes that we hold as a company

We are a full service agency that deliver compelling digital marketing solution. Our winning solutions and experience helps to deliver great results across several key areas; search engine optimization, social media marketing, email marketing and digital marketing. This combination has helped many of our clients to interact and engage with their customers the new better way.

Our team of specialists consistently deliver outstanding results for our clients. As full service digital marketing agency we combine creative ideas with vast experience in search technologies to deliver measurable results for our clients. We will help you to build a sustainable, meaningful relationship with your clients by engaging them with your brand using social media promotion.

What we offer ?

RGS specializes in I.T. Solutions. We committed to offering cutting edge products and services that enables clients to deploy a full range of networking technologies. At RGS, we are your single source for guaranteed networking solutions. We offer the following services.

  • Website Development
  • SMS Broadcasting
  • Whatsapp Broadcasting
  • Fax Marketing
  • Mobile Application Development
  • CMS Development
  • CRM Development
  • Email Marketing
  • Cinema Advertisements
  • Video & Still Shoots
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Zaas

zaas